Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

AuctionsGhana offers ideal shipping methods for any requirement. Be it low priced through auctions courier service, more quickly via cross country especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over GH₵5000: All day delivery. Order anytime:

FREE

Orders under GH₵5000: All day delivery. Order anytime:

₵100

Weekday time slot from 12noon - 5pm. Order by 9pm.

₵100

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

₵50

Weekday time slot from 12noon - 5pm. Order by 9pm.

₵50

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

From ₵300u₵₵

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From ₵300

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

From ₵ 300

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From ₵300

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

Thank you for reaching out! We're sorry to hear that your order hasn't arrived yet, and we understand how frustrating that can be.

We're currently looking into the status of your order and will update you as soon as possible. In the meantime, please feel free to check your tracking information.

If your order is already past the estimated delivery date, rest assured that we're actively working to resolve the issue. We’ll follow up shortly with more details or a resolution.

Thank you for your patience and for shopping with us. If you have any further questions, don’t hesitate to reply to this message — we're here to help!

Do you deliver on public holidays?

Delivery services may be limited or unavailable on public holidays, depending on the location and the courier partner handling your order. While we continue to process orders during these periods, actual delivery may be delayed due to courier schedules and holiday closures.

If your order is time-sensitive, we recommend placing it early or contacting us directly so we can provide the most accurate delivery timeline

Is next-day delivery available on all orders?

Next-day delivery is available on many of our orders; however, it's not guaranteed for all products or locations. Availability depends on:

  • The item(s) you're ordering

  • The time you place your order (cut-off times may apply)

  • Your delivery address and local courier coverage

At checkout, you’ll see the delivery options available for your specific order and postcode. If next-day delivery is offered, you’ll be able to select it there.

Do I need to be there to sign for delivery?

Some of our deliveries do require a signature upon arrival, especially for higher-value items or specific courier services. If a signature is needed, and no one is available at the delivery address, the courier may:

  • Leave a calling card with instructions to reschedule

  • Attempt delivery again at a later time

  • Leave the parcel at a local pickup point

For smaller or lower-value items, a signature may not be required, and the courier might leave your package in a safe place if one is available.

You’ll be able to see specific delivery requirements in your tracking details once your order is dispatched.

Need a Help?

  • +233 55 923 5832
  • Email: auctionsghana@gmail.com

Subscribe us