Buying Basics our Platform

Shopping online gives you the convenience of exploring a wide variety of products, comparing prices, and ordering from the comfort of your home. If you’re new to online shopping, here are the essential steps to help you make safe, smooth, and successful purchases on our platform.

Create an Account

To start shopping, you’ll need a customer account.

• Sign up with your name, email, and phone number.

• Add a delivery address where your items should be shipped.

• Save your details for faster checkout in the future.

💡 Tip: Always use your correct phone number and address to avoid delivery delays.

Browse Products

Once your account is set up, you can start exploring.

• Use the search bar to find specific items.

• Browse categories like fashion, electronics, home goods, or beauty.

• Filter by price, brand, ratings, or seller location to narrow down your choices.

💡 Check product reviews and ratings to learn from other buyers’ experiences.

Check Product Details

Before buying, always review the product information.

• Read the full description (size, features, material, color, etc.).

• Look at all available product images.

• Compare prices from different sellers if the same item is listed.

• Review estimated delivery times and shipping fees.

Add to Cart

When you find something you like:

• Click “Add to Cart.”

• You can keep shopping and add more items, or go directly to checkout.

• Your cart helps you see the total cost before placing an order.

Place Your Order

Ready to buy?

• Go to your cart and click “Checkout.”

• Select your delivery address.

• Choose your payment method (card, mobile money, wallet, or cash on delivery, if available).

• Confirm your order.

You’ll receive an order confirmation by email or SMS.

Track Your Order

After placing an order, you can follow its progress.

• Log into your account and check the “My Orders” section.

• You’ll see updates such as Order Placed, Shipped, Out for Delivery, or Delivered.

Receive Your Item

When your package arrives:

• Inspect it immediately to ensure it matches your order.

• If you’re satisfied, enjoy your new purchase!

• If there’s an issue (wrong item, defect, or damage), you can request a return or exchange through our platform’s support system.

Make Payments Safely

Our platform offers secure payment options, so your money is always protected.

• Pay online through our trusted payment gateway.

• In some cases, you can use cash on delivery if you prefer.

• Always check that your payment was confirmed in your order history.

Leave a Review

After your order is complete, don’t forget to leave feedback.

• Rate the product and the seller.

• Share your experience with other buyers.

• Reviews help sellers improve and guide other customers in making good choices.

Why Shop With Us?

• ✅ Wide variety of products at your fingertips

• ✅ Safe and secure payment methods

• ✅ Fast delivery to your doorstep

• ✅ Easy returns and refunds

• ✅ Customer support whenever you need help

Start Shopping Today!

Now that you know the basics, you’re ready to explore, buy, and enjoy the convenience of online shopping. Simply log in, browse, and order your favorite products in just a few clicks.

👉 Create your account today and experience stress-free shopping!